Consultant Trainer ❖ Executive Coach
If you are looking for customised and very effective training interventions in the area of Service Management - Anand is the right person to talk to.
Contact Anand to know more about how his expertise can help your organisation’s Customer Centricity goals ...
- Consultant Trainer with over 20 years of experience specialised in the area of Customer Centricity/ Services Management
- Works with organisations to help manage/ deliver exceptional service to their internal and external customers
- Any organisation that has a customer is a potential client: worked with a huge variety of sectors across the world ... from Governments to hospitals, telecom to tech support, hospitality to financial services/ operations
- Run workshops across 15 countries - Australia, Japan, South Korea, China, Taiwan, Philippines, Hong Kong, Singapore, Thailand, Malaysia, India, Sri Lanka, Seychelles, UK, Germany, and the USA.
- Impacted organisations such as Oracle, Vodafone, Novartis, Deutsche Bank, Accenture, Aon Hewitt Consulting, Texas Instruments, Avaya, Philips, and Carl Zeiss.
Workshops always
- loaded with insights, tools and frameworks related to Customer Service/ Customer Centricity
- entirely participative, a co-creation experience
- leave participants with the know-how and enthusiasm to implement changes
Qualifications
PhD in Business Studies from the University of Buckingham [2004].
MBA from the Indian Institute of Management Bangalore [1986], &
BTech from the Indian Institute of Technology Madras [1984].
Experience
After working with an international hotel chain (The Taj Group of Hotels) for about 6 years, and a leading IT major (Wipro Corporation) for 3 years, Anand has been on his own as a consultant trainer since 1994.
Teaching
Anand combines corporate work with teaching; he has been teaching courses on Service Management at the Indian Institute of Management Bangalore since 1997.